Overview

This Privacy Policy applies to information collected by Leatt through our online store, customer service channels, checkout process, email communications, and website features.

By using the Leatt website or submitting information to us, you acknowledge that your information may be collected and used as described in this Privacy Policy.

Information We Collect

Leatt may collect personal information and general website-use information when you shop, browse, create an account if available, contact us, or subscribe to email updates.

• Contact details, such as your name, email address, shipping address, and billing details.
• Order details, such as items purchased, order number, order status, delivery details, return or exchange requests, and customer service messages.
• Account details, if account features are available, such as login information, saved preferences, and order history.
• Payment-related details needed to complete a transaction through PayPal, Stripe, or credit card payment services.
• Device and website-use information, such as browser type, device type, pages viewed, referring pages, approximate location, and interaction data.
• Email marketing preferences, including whether you subscribe, open emails, click links, or opt out.

How We Use Information

We use information to operate the Leatt store, complete transactions, communicate with customers, and maintain a safe and reliable shopping experience.

• Process and fulfill orders.
• Send order confirmations, shipping updates, account notices, and customer service replies.
• Review returns, exchanges, refunds, damaged-item reports, or wrong-item concerns.
• Respond to product questions, sizing questions, account help, and support requests.
• Improve website performance, checkout experience, product presentation, and customer support.
• Help detect fraud, unauthorized activity, technical issues, or misuse of the website.
• Send marketing emails when you have subscribed or otherwise agreed to receive them.

Order Processing

When you place an order with Leatt, we use the information you provide to confirm the order, process payment, prepare the shipment, provide tracking when available, handle delivery questions, and support any return or exchange request.

We may also use order information to verify purchase history, prevent fraud, resolve payment or delivery issues, and maintain accurate transaction records.

Payment Information

Leatt accepts payment through PayPal, Stripe, and credit card payment services. Payment information is used to authorize, process, and complete your purchase.

Payment details may be handled by the payment processor used at checkout. We do not ask customers to send full credit card numbers by email, and you should not include sensitive payment details in customer service messages.

Cookies and Analytics

Leatt uses cookies and similar tracking technologies to support website functionality, improve the shopping experience, remember preferences, understand site traffic, and analyze how customers use the website.

• Essential cookies help the website function, including cart, checkout, security, and account features.
• Preference cookies may remember choices such as region, language, or display settings.
• Analytics cookies and tracking technologies help us understand page visits, browsing patterns, device information, and website performance.
• Marketing-related cookies may help measure email or advertising performance where applicable.

You can adjust cookie settings through your browser. Blocking some cookies may affect website features, cart behavior, checkout access, or page performance.

Email Marketing

If you subscribe to Leatt email marketing, we may use your email address to send product updates, store news, offers, promotions, reminders, and other marketing messages.

You can unsubscribe from marketing emails by using the unsubscribe link in an email or by contacting us at [email protected]. Transactional messages, such as order confirmations or support replies, may still be sent when needed to complete a service you requested.

Service Providers

Leatt may share limited information with service providers that help operate the store and deliver services to customers. These providers may assist with payment processing, order fulfillment, shipping, returns, customer support, email delivery, fraud prevention, website hosting, analytics, and technical operations.

Service providers are only given information reasonably needed to perform their services. They are not intended to use customer information for unrelated purposes.

Data Security

Leatt uses reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

No website, payment system, email system, or online transmission can be guaranteed to be completely secure. Please keep your account details private and contact us if you believe your information has been used without permission.

Data Retention

We retain information for as long as reasonably needed to provide services, complete transactions, support customers, maintain business records, resolve disputes, prevent fraud, and meet recordkeeping obligations.

When information is no longer needed, Leatt may delete, anonymize, or securely retain it according to normal business and security practices.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. These rights may include the ability to request access, correction, deletion, a copy of your information, restriction of certain uses, or withdrawal of consent where applicable.

You may also ask questions about marketing preferences, cookies, account information, or customer data by contacting Leatt support.

• To request access or a copy of your information, contact us with enough detail to verify and review your request.
• To update inaccurate information, provide the corrected details and any related order or account information.
• To request deletion, contact us and identify the information you want reviewed.
• To opt out of marketing emails, use the unsubscribe link or email us directly.

Children’s Privacy

The Leatt store is not intended for children to submit personal information without appropriate permission. We do not knowingly collect personal information from children for direct marketing or account use.

If you believe a child has provided personal information to Leatt, please contact us so we can review the request and take appropriate action.

International Users

Leatt serves customers in multiple locations. If you access the website or place an order from outside the location where our store systems or service providers operate, your information may be processed or stored in another country.

Privacy protections and data rules may vary by location. We handle customer information according to this Privacy Policy and the information needed to operate the store and provide customer service.

Third-Party Links

The Leatt website may include links to third-party websites, payment pages, or external services. Those third parties may have their own privacy practices and policies.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. Please review their privacy policies before submitting information to them.

Policy Updates

Leatt may update this Privacy Policy from time to time to reflect changes in our store, services, technology, or privacy practices. When updates are made, the revised policy will be posted on this page with an updated “Last updated” date.

Your continued use of the website after a policy update means the updated Privacy Policy applies to information collected after the update.

Contact Information

If you have questions about this Privacy Policy, your information, email marketing preferences, account information, cookies, or privacy requests, contact Leatt customer support.

Email: [email protected]